Ex-employee of Large Manufacturing Company reveals that he left his job because of the confused state of leadership. His role assigned him to undertake the position of booking and coordinating lunch-and-learns, trade shows and other creative prospecting opportunities. He was to schedule and confirm appointments, follow up via email, phone, & fax. Must be proficient with MS Word, Excel, and PowerPoint because of his business skill. The problem was that whenever he performed one task a different supervisor intervened.
Matrix Management and the Faces of Many Bosses
Matrix management is defined as a system of managers who “assemble teams across divisions run by functional managers” . What this means is that a group of managers holds another group of people accountable for getting the work done. Each functional manager has a unique job to do, perhaps in financing or in marketing. For example, Human Resources hire an experienced marketing coordinator with experience in the financial services industry; he is friendly, well-mannered, and professional in both appearance and attitude. Human Resources hired another event planner to schedule and book rooms for meetings. Each of these professionals requires the services of the ex-employee but they have different objectives. The confusion of who the ex-employee is responsible to led to his quitting.
Does this happen in your company where the leadership roles overlap and are not clearly defined? Then your company may be a perfect candidate for leadership development training to help identify the chains-of-command and to alleviate this type of problem. Learn more about leadership development programs by visiting Loreen Sherman’s corporate business seminars on leadership development today. Don’t lose your employees because of too many bosses.
1. Sandberg, J. Office democracies: how many bosses can one person have? Page.B1. Wall Street Journal. Retrieved March 3, 2010, from ProQuest database. November 2005.
Disclaimer: Large Manufacturing Company is fictitious and used for the sake of making a point.